Shipping Policy
Thank you for choosing Cat Cocoon for your shopping needs! Below is our shipping policy to ensure you have a smooth and informed experience:
Order Processing: We process orders from Monday to Friday; shipments are not dispatched during weekends. Your order will be processed within 3-5 business days following the receipt of your order confirmation.
Delivery Timeframes:
- Domestic Orders (within the United States): Please anticipate a delivery timeframe of 5-15 business days post-processing.
- International Orders: For our international customers, kindly expect a delivery window of 7-20 business days, contingent upon your geographical location.
Order Tracking: We prioritize your peace of mind and ensure comprehensive order tracking for all shipments. You will receive tracking information once your order has been dispatched.
Important Notes:
- Please note that shipping times are estimates, and while we strive to meet them, we cannot guarantee exact delivery dates.
- International Shipping: Services can differ from one country to another. To find out the exact services available in your location, please input your full address at checkout.
- Customs and Import Taxes: When shipping internationally, you may be required to pay customs and import taxes. All international customers are responsible for customs rates within their own country. For further information, we recommend contacting your local customs office.
If you have any questions or concerns regarding shipping, please feel free to contact us at hello@catcocoon.com. Your satisfaction is our priority!